At Bionics Pharma, we prioritize the satisfaction of our customers. We offer a straightforward return and refund policy outlined below:

1. Returns:
   • We do not generally accept returns for products unless the product bottle is damaged upon arrival. If you receive a damaged product bottle, please contact our customer service team within 7 days of receipt to initiate a return request.
2. Refunds:
   • If you are eligible for a refund due to a damaged product bottle, we will provide you with a full refund for the purchase price of the product.
   • Refunds will be issued to the original payment method used for the purchase, within 7 days.
3. Damaged Product Bottle:
   • If you receive a product with a damaged bottle, please contact us immediately upon receipt.
   • Provide detailed information and photos of the damaged bottle, and we will arrange for a replacement or refund at no additional cost to you.
4. Non-Returnable Items:
   • All products are considered final sale except in the case of a damaged product bottle.
5. Contact Us:
   • If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@duraup.in.

We reserve the right to amend this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. By making a purchase from our website, you acknowledge and agree to abide by the terms of this policy.